Unable to join zoom meeting?

  • Student should be sign in with Gmail or MS.Academy Account in zoom.

  • Check for proper internet connection.

  • confirm the zoom link provided from your teacher.

Login Failed?

'Your account has been locked due to multiple failed login attempts.'

  • While entering password be careful with capital letters, small letters, special characters.

How to reset password?

  • To reset password if your registered mobile number enrolled with email id click on forgot password option.

  • To update your phone no registered with account contact Tech support of MS academy.

Will primary classes get MS. Academy ID?

  • NO, Students to use their named Gmail ID's.

Account Locked:

  • Due to multiple attempts account get's locked, its automatically unlocks after 45 min

How to Sign in zoom?

  • Download and open zoom App.

  • Click on "sign up" option present , complete the procedure.

  • Come back to zoom click on sign in option.

  • Enter ID & password, your are signed in zoom.

Sign up failed: Your not eligible to sign up for zoom at this time.

  • Students to enter Age above 18 years .

  • Zoom will not accept sign in request for account where the age is below 18.

Google class room : which role to accept ?

  • Teacher: I am teacher

  • Student: I am student.

If you are not added in any subject google classroom.

  • Teacher: Ask your class host branch Facilitator to add you .(provide your MS Academy email id )

  • Student: Ask your In-charge teacher to add you in class .(provide your MS Academy email id )

  • Note: All Host branch Principals and Facilitators are Added .

Any staff or student facing account disable or deleted problem.

  • Mail Tech Support help@ms.academy with your details like name, class, section, branch , GR.no to get it resolved.

How to access google class room?

  • Classes are accessed only with your MS. Academy Id.

  • To see all your class room -- open class room app -- click on top right account symbol-- list of Id's will be displayed-- select your MS. Academy id .